Typical call: German roaches moving through a Lower East Side walk-up
What homeowners notice
Tenants in a tenement-era walk-up often report roaches in kitchens and bathrooms that line up floor over floor, with new ones appearing even after an apartment has been cleaned.
What we do
The technician inspects the kitchen and bath stacks, places gel bait in cracks and around pipe penetrations, and asks whether the units above and below can be treated at the same time, since roaches often move through shared walls.
What to expect
The written report lists which apartments were treated and what follow-up is advised, and the tenant has a document to give the owner or managing agent.
Typical call: rats near the cellar door of a Bushwick row house
What homeowners notice
Residents of attached rows see droppings and gnawing near the cellar stairs, and rats run along the rear fence where bagged trash waits for collection.
What we do
The technician checks the cellar, the rear yard and the curb, sets tamper-resistant stations, notes gaps around pipes and the cellar door, and talks through bins with a secure lid as the city's trash rules now require.
What to expect
The owner receives a written list of entry points to seal and a plan for follow-up visits, with the price agreed before any work starts.
Typical call: mice behind the kitchen of a Park Slope brownstone flat
What homeowners notice
A renter hears scratching at night and finds droppings in a drawer by the stove in a brownstone converted to flats, where old walls and pipe chases connect the apartments.
What we do
The technician traces droppings back to the sink and stove penetrations, places snap traps along the runways, and recommends sealing the gaps around the pipes with materials suited to old plaster and masonry.
What to expect
The renter receives a short report and can show the landlord where mice entered, with sealing handled as a separate, agreed job.
Typical call: roaches in an Astoria restaurant kitchen under apartments
What homeowners notice
A ground-floor restaurant in a mixed-use building sees roaches near the dish area, with tenants upstairs worried that they will follow the plumbing.
What we do
The technician inspects drains, prep areas, the delivery door and trash storage, treats cracks and voids by label, and reviews how closed-lid bins now required for businesses keep food waste away from the back door.
What to expect
The manager gets a written report to keep with the kitchen's records, and the owner knows which shared walls to check.
Typical call: bed bugs in a Hoboken rowhouse rental
What homeowners notice
A tenant in a converted rowhouse finds bites in the morning and small stains along the mattress seams, and worries about neighbors on the same stair.
What we do
The technician inspects the mattress, bed frame, baseboards and outlets, explains preparation such as laundering and decluttering, and recommends a treatment with a follow-up check. New Jersey work follows New Jersey rules.
What to expect
The tenant receives a written treatment record and clear preparation steps, with the price confirmed before work.
Typical call: carpenter ants near wood trim in New Springville
What homeowners notice
A homeowner on Staten Island finds large black ants indoors in spring, trailing along a window frame and a damp bathroom wall, with fine sawdust below.
What we do
The technician follows the trail, looks for moisture and soft wood near the window, treats the entry points and the trail by label, and points out the damp spot that will keep drawing ants back.
What to expect
The homeowner gets a written report and a short list of moisture and trim repairs to discuss with a contractor.
About 1 hour typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
